Do I need an account to place an order?

We recommend registering because it is easier to check your order history. But you may also check out as a guest.

How to place an order?

• Sign in to your account or, if you’ve not yet created one, proceed via guest checkout;
• Enter your address, payment method, and delivery details to complete your order, we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way;

Can I make any customizations to the brooch for a small fee?

Unfortunately we are unable to make any customizations at this time.

PAYMENTS

We gladly accept PayPal.

Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option “Pay with Credit or Debit Card” inside PayPal. If you need help with that, please contact our customer service.

Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Where do you ship from？

Our products are manufactured and shipped from our warehouses in the USA, Canada, Mexico, United Kingdom, Spain, Australia, Hong Kong and China. We perform weekly audits of our inventory to ensure our product quality is of the highest standard.

Do you ship to my country？

We ship our packages worldwide. Shipping times varies based on where you are located.

How much does shipping cost？How can I qualify for free shipping？

Shipping costs is based on your country and varies based on product size, weight and shipping method. Your shipping cost is calculated at the end of checkout. Shipping times are dependent on where you are located.

How long does order processing take?

Processing your order takes about 1-3 business days.

How long does shipping take？

12-30 business days

Shipping times are approximate and is dependent on your location and your postal office. Once the packages reaches your country, your local postal office is responsible for delivering your package. If you have any issues with your shipment after your package reaches your country, please contact your local postal office for inquiries.

Is there a tracking number for my order?

Yes, when your order ships you will receive an email with the tracking information to track the status of your shipment.

What should I do if my item arrives damaged?

If your item arrives damaged we will send you a replacement at no extra charge! Please send an email to service@saramu.com and include:

• a picture of the delivered item showing the damaged area
• a picture of the packaging showing any damage to the package so that we can determine whether the damage occurred during shipment or production.

Please DO NOT return or refuse delivery of the damaged items.

How do I return my package ？

If you would like to return your package, please contact our customer service team at service@saramu.com.
We will send you a refund within 3-5 business days of receiving and inspecting it. As per our Refund Policy we do not pay for return shipping.
If you have any further questions or inquires, please contact us at service@saramu.com.